Rider support
Know what your ride can rely on.
Check the limits for your region, device, and connection before you head out. This page says what we can confirm here today; it does not turn an unverified feature into a promise.
Durable support intake
Create a private support case
Cases are stored for your signed-in account. This is not an emergency service and no response time is promised.
Before you ride
Coverage and capability check
Choose the situation closest to yours. Country-level and native-device coverage is not established by this page.
When something is stuck
Troubleshooting for the road
These steps protect your saved work. None of them clears queued work or claims to recover a ride for you.
Offline package is not ready
Do not start with a package marked incomplete, outdated, or unknown. Keep the last usable route, reconnect before trying an update, and confirm readiness in the product before relying on it. A diagnostic is not a completed download.
GPS permission is denied or the position is stale
Open your device permission settings and allow location only if you choose. If the position is stale, stop and rely on the visible last-known state; do not infer your current location from it.
Sync is pending or there is a conflict
Keep the queued work. Reconnect, open the item, and compare the latest saved version before choosing retry or keep. This page does not upload, discard, or resolve queued work.
You switched accounts
Finish or exit the current session, use the product’s account control to switch, and confirm the visible account before opening saved rides. This page does not display account identifiers.
A ride was interrupted
Return to the product, confirm the ride state and last saved point there, and keep recording paused until the state is clear. If you are offline, preserve local queued work; this page cannot recover a ride.
You need urgent help after an incident
This page does not detect incidents, contact emergency services, dispatch help, or notify a support team. Stop somewhere safe if you can. For urgent help, use an emergency option available in your location or ask someone nearby. Availability and contact methods vary by location and are not verified here.
You need non-emergency support
No staffed incident intake, response time, or support hours are verified on this page. Preserve queued work and use the privacy-safe summary below to keep the visible context. Do not add precise location, account details, tokens, or other private diagnostics. Return to the product to confirm ride state; this page does not send a report or recover the ride.
Bring a safe summary
Copy or download support context
The summary contains only your selections and the capability statements shown above. It excludes location, ride and account identifiers, tokens, diagnostics, and arbitrary notes.